Sunday, October 21, 2012

What would you do if...........?

What do you do if you have faith in the people running a company but not truly sure the direction the company is going in is going to work?

I have been involved in internet/affiliate/attraction marketing for some odd 26 years now. A long time I know. I started when I was five! No really! One of the opportunities I am involved in has a remarkable vision, truly noble. I will stay vague I'm sorry but I think I am writing this for therapeutic reasons so bear with me please. Now like I said the vision is wonderful, looks fab on paper but in practice its not working out. Been back and forth to the drawing board a few times over issues. People dont have the work ethic that will take to make it work. In practice everyone works together and we all make a nice income. But the human condition is such that when one starts something new, like the first day of school, you sharpen your pencils, dress nice, have the best intentions and you're "all in" for the first month, but then you miss one day of work.............. One day turns into a couple, a couple turns into weeks, three months later you remember you are part of this company and have seen no income and reach out to find out what happened. Well what happened? You weren't plugged in right? You didn't do your part, yet you are thinking you need to have made something, anything. Well no! That's not how it works. If you don't show up to your hourly or salaried position will you get paid? NOT! Will you even still have a job? Definitely NOT! SO why is it supposed to hold true because you work virtually? Beats me.

So I put this out there to everyone. What would you do in my position, if the people that you work with and are your "upline" the founders have true good intentions, if you've seen them cry and struggle to make it work, but it just doesn't gel the way they intended. What would you do if you have to always keep a positive attitude as a leader but want to say look this is not going to go over well,but I have some ideas, but are afraid of sounding as if you are questioning their decisions? What would YOU do?

Disclaimer: This piece is not referring to any opportunity on my blog**********

Friday, June 1, 2012

Customer service cannot be overrated when it comes to online success

Customer service cannot be overrated when it comes to online success. This is because the customer is the one who makes the business run. If you have a customer base that is not satisfied then your money making online might not work. Internet millionaires shift their attention to the customers. They make sure that they are made as comfortable as possible. This involves making the processes the customer goes through as few as possible. Online success also involves making the customer have a memorable experience.
The first and most important factor is customer care. When you are making money online you need to provide an avenue for your customers to reach you. This will make your customers feel more secure. It is also quite important that the customer can reach you for queries at any time. So for online success the customer has to be able to reach you all times. It is also a better idea for money making online to provide a physical address or a phone number to the clients. Therefore if they have any problems at any point during transactions they can contact you for help.
There are also a number of other customer care support systems you can use. Having a phone line is a good idea for online success though not always. There are certain customers who may not be willing to incur the calling costs. In such a situation you should include online help desks where clients can just go and get their queries answered. There is also the option of live chats which lead to fast delivery of help. Internet millionaires have professional support methods. This is what will determine if a customer will come back to your site or not. They will judge you by the quality of customer support they got.
The other customer service section in money making online is the payment process. After customers have made their orders, there has to be an avenue for them to pay. Internet millionaires are those who provide their customers with easy payment methods. The easier the payment system is the higher the number of people who will be buying your products. This means online success also depends on the payment method. Nonetheless, this method should also be convenient for you. You have to make sure that the customer’s payment method you use for money making online is secure and cannot be hacked. If it is a credit card system then you have to protect the customer’s money.
It is essential to ensure that after you get your payment, you fulfill your obligation to the customer. The efficiency with which you deliver products determines your online success. If you are dealing in digital products then these should be delivered immediately. However, if they are physical products you have to do physical delivery. Money making online requires that you make your offers as attractive as possible. So you can offer free delivery of products once bought. This will mean more customers and hence online success.